Nothing contained within these terms and conditions affect your statutory right as a consumer.
By clicking the ‘Accept our terms and conditions’ you agree to these terms and conditions. By completing and submitting the following electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with Eastriggs and Gretna Heritage Group.
Payment and Pricing:
We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out using by Paypal.
Eastriggs and Gretna Heritage Group does not have access to your card details for your security.
Security policy
Our Payment Service Provider is Paypal.
Pricing:
All prices are plus VAT at a 20% rate on all timbers and at a 5% rate on coal and logs unless otherwise stated and include delivery charges within a 10 mile radius from our yard.
We accept payment in £ Sterling
For deliveries further than 10 miles from our yard we are happy to quote for delivery outside of this range.
We offer a comprehensive discount structure for those ordering large amounts.
Customer Service:
Eastriggs and Gretna Heritage Group can be contacted during normal working hours (9am-5pm Monday to Saturday, 9am-4pm Sunday) on 01461 700021 or email: info@devilsporridge.org.uk.
Delivery:
All prices displayed include the delivery cost.
We will endeavour to fulfill your order and deliver the goods to you within 3 working days of the placing of your order. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.
Cancelling and Returning an Order:
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Complaints:
If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page, and we will endeavour to solve the problem.
We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.
Privacy Policy:
The internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks you can follow the news and look up facts, buy goods and services and communicate with others from around the world. It’s important to Eastriggs and Gretna Heritage Group to help our customers retain their privacy when they take advantage of all the internet has to offer.
We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy Eastriggs and Gretna Heritage Group follows different principles in accordance with worldwide practices for customer’s privacy and data protection.
(i) We won’t sell or give away your mail address, phone number, email address or any other information to anyone.
(ii) We’ll use state of the art security measures to protect your information from unauthorised users.
NOTICE
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletter or join a limited-access premium site. We use your personal information for four primary purposes.
(i) To make the site easier for you to use by not having to enter information more than once.
(ii) To help you quickly find software, services or information.
(iii) To help us create content most relevant to you
(iv) To alert you to product upgrades, special offers, updated information and other new services from Eastriggs and Gretna Heritage Group.
CONSENT
If you choose not to register or provide personal information, you can still use the website but you will not be able to access areas that require registration.
If you decide to register you will be able to select the kinds of information you want to receive from us by subscribing to various services. If you do not want us to communicate with you about other offers regarding (Eastriggs and Gretna Heritage Group) products, programmes, events or services by email, postal mail or telephone, you may select the option stating that you do not wish to receive marketing from (Eastriggs and Gretna Heritage Group)
Eastriggs and Gretna Heritage Group welcomes your questions and comments about our website, privacy and any other matter.
Eatsriggs and Gretna Heritage Group is a registered charity. SCO 31616
